At Carprato, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and make purchases from us, as well as how we comply with relevant data protection laws.
By accessing or using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website, purchase products, or contact us:
- Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment information.
- Transactional Information: Order details, purchase history, and communication preferences.
- Website Usage Data: IP address, browser type, device type, pages viewed, and other analytics to improve your shopping experience.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and delivery.
- To communicate with you about your order, shipping updates, and promotional offers (if you have opted in).
- To improve our website’s functionality and user experience by analyzing your browsing behavior.
- To respond to customer service inquiries, including returns, exchanges, or product inquiries.
- To comply with legal obligations and protect our rights and interests.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- Service Providers: We may share your data with trusted third-party vendors who assist us in running our business, such as payment processors, delivery companies, and email marketing services. These third parties are contractually obligated to keep your data confidential and secure.
- Legal Requirements: If required by law or to protect our rights, we may disclose your personal information to comply with legal processes or governmental requests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize your interactions with us. You can adjust your browser settings to manage or block cookies, but this may affect your ability to use certain features of our website.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption technology for payment processing and implementing industry-standard security measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccuracies in your personal information.
- Deletion: Request the deletion of your personal information, subject to legal obligations and retention policies.
- Opt-Out: Opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions in each communication.
7. International Transfers
If you are located outside of the country where Carprato operates, please be aware that your personal information may be transferred to and processed in countries with different data protection laws. By using our services, you consent to such transfers.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under the age of 13, we will take steps to delete the information as quickly as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us at:
Carprato
Email: kelvinhuang@carprato.com
Phone: 0086 13751892208
Address: Xin Gang Xi Lu, hong mian zhong da men building #3 3316, Guangzhou, Guangdong, China