Returns Policy
General Returns
- Timeframe: Returns or exchanges are accepted within 14 days of delivery.
- Condition: Items must be new, unused, in their original packaging, and include all labels, tags, and security devices. The clothing must be in a saleable condition, without any signs of wear or odors.
Faulty Products
- If you receive a faulty item, please contact our customer service team immediately for assistance.
Return Costs
- Customers are responsible for the return shipping costs. We recommend obtaining proof of postage in case the parcel is lost during transit.
- Original shipping charges are non-refundable. Exchanges are sent out free of charge but must be for an item of equal or lesser value.
How to Return or Exchange
- Please follow the instructions provided with your order to initiate a return or exchange.
- Return Address: All returns must be sent to the following address:
Carprato Returns Room#603 Building#1, #22 Xiaoyuan Rd,
Guangzhou, Guangdong, China
Postage charges for returning goods are your responsibility. We strongly recommend requesting proof of postage in case the parcel is lost in transit.
Customer Service Contact
For any questions or further assistance, please reach out to our customer service team.